Refund and Return Policy:
At fitbit shoes, we strive to ensure that you are completely satisfied with your purchase. We understand that sometimes items may not meet your expectations, and we are here to help facilitate a smooth and straightforward return and exchange process.
Return Conditions
Time Frame: You can return any item for a full refund or exchange within 30 days of receiving your original order.
Item Condition: The item must be unworn, in the same condition you received it, and in its original packaging with all tags attached.
Proof of Purchase: Please include a copy of your receipt or proof of purchase with the returned product.
Return Process
1. Contact Us: Before sending the item back, please contact our customer service team at [03416946304] to initiate the return process.
2. Prepare the Package: Pack the item securely, in the original product packaging if possible.
3. Ship the Item: Send the item to the address provided by our customer service. We recommend using a trackable shipping method as we cannot be responsible for lost returns.
Refunds
Once we receive your return, we will inspect the item and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
Exchanges
If you wish to exchange an item for a different size or color, please return the original item and place a new order.
Shipping Costs
– Return shipping costs are the responsibility of the customer.
– Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Questions
If you have any questions concerning our return policy, please contact us at +92 341 6846304
Note: Always adapt the policy to fit your specific needs and compliance with local laws. Consider offering a friendly and helpful tone to ensure your customers feel supported throughout their shopping experience.